- Delivery and assembly included in the province of Málaga. For assemblies that require anchors or wall installations, these will only be carried out if the customer is present and specifies where to place them.
- If the wall is made of plasterboard or similar materials, the customer must inform us so that we can check the possibility of installation.
- As transport is included, it will always be subject to availability and routes by area.
- The customer will receive an SMS with the approximate time (1-2 hour window) and a call 30 minutes before arrival.
- The customer is responsible for checking in advance that the dimensions of the product allow it to pass through lifts, staircases, corridors and doors.
- Standard delivery includes up to the first floor without a lift.
- Delivery is included up to the first floor without a lift; if the lift is out of order or access is difficult, you must notify us in advance as delivery may be postponed until it is working again.
- Complex access may result in additional costs or make delivery impossible.
- If a crane, lift or other mechanical means is required, this must be communicated as soon as possible, with the costs to be borne by the customer.
- It is essential to check the goods upon delivery; any visible damage must be noted on the delivery note, as your signature implies acceptance.
- For hygiene items (mattresses, pillows), it is recommended not to remove the packaging or plastic until you have confirmed that it is the correct product.
Delivery by Muebles Benítez's own means
Available for provinces near Malaga and under the following conditions:
- Delivery included provided there is a scheduled route for the area or the order exceeds a minimum volume (please enquire in advance).
- Delivery times are not fixed, as they depend on route availability and logistical planning.
- To confirm availability, routes, and conditions, please consult with the sales team at the physical store or for online orders via WhatsApp +34 697 602 848.
Shipping with an external agency
- This can be arranged directly with the sales team, or via WhatsApp on +34 697 602 848 and email clientes@mueblesbenitez.com.
- Depending on the volume of the order, different methods may apply:
- High volume:
- Estimated time frame: 3 to 4 weeks.
- Depending on feasibility, a carrier specialising in delicate goods may be proposed.
- The cost of this type of service, if accepted, is borne by the customer.
- Delivery to your home may be available, but you must enquire in advance.
- Sofas or bulky items will not be carried up the stairs above the third floor. Under no circumstances will work be carried out on the exterior of the building.
- Lower volume/weight:
- Shipping via standard courier service with delivery to street level.
- Approximate time frame: 1 week.
- Delivery to your home can be offered as an additional service subject to availability; please enquire in advance.
- High volume:
- In remote areas, incident resolution depends on the next scheduled route.
- This may involve a wait of several weeks or even months in some cases.
- The customer will be informed of the estimated delivery time based on the logistics planning.